That means that if it can be automated, streamlined or eliminated, I do it. If it is not a “business building activity” I try to avoid it. If it is something that has to be repeated (consistency and follow through are my arch nemesis) then I find a way to make technology my slave! See the example below:
- One of the things that was falling through the cracks was hostess coaching. I had really good intentions about calling my hostesses. I also have 2 small children at home during the day, and that number grows when school lets out! (Barrier: Me, my memory, time/quiet to call)
- So, I decided to use emails as my primary method of hostess coaching. That worked pretty well, when I remembered to send them. (Barriers: me, my memory, time to compose/send messages)
- So next, I decided to save the messages in my "draft" folder, along with all the attachments so that they were ready to go. That helped a lot, but I still had to remember to do it! (Barriers: me, my memory)
Last month I promoted to Director with my company. I’m prepping myself for even more BIG growth (especially in the area of team building and recruiting), and I knew that I HAD to have systems in place to support it or I would flop. I invested in iContact and have been working to build my auto-responder messages and systems so that I can become better at follow-up. It’s like having a personal assistant, but less expensive!
- I started using my "delay delivery" feature in my email (Microsoft Outlook). This took me about 15 minutes to set up a series of emails to go out over the next 2 weeks. This was working pretty well! I disciplined myself to do this as part of my scheduling process: create party in workstation, create party on Facebook, mail hostess packet to hostess, email party info to hostess, schedule hostess coaching emails. (Barriers: me)
Now, that same series of hostess coaching emails takes me 30 seconds to launch.
Smarter. Not. Harder.
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I've also started using my auto-responder to help with Customer Care follow up. I just got this message:ReplyDelete
Thanks again, Noel! : ) You have fabulous customer service skills. : )
First. Time. Ever. YAY!